Refund policy

Our refund policy ensures that once a transaction is completed, customers won't be eligible for a refund or return, except in cases where there is an issue with the product, such as damage. If you encounter such an issue, you must provide sufficient proof of the problem, which can be submitted to runculture.store@gmail.com. Our team at Run Culture will diligently review your submission to determine your eligibility for a replacement or refund (minus shipping costs). It's important to note that this option is only available to customers who report the issue within 5 days of the transaction's completion. After this 5-day period, all orders are considered final.

Damages and Issues

We strongly advise you to inspect your order upon its arrival. Should any issues with the product arise, kindly contact us immediately at runculture.store@gmail.com. Please ensure that all issues are reported within 5 days of purchase.

Exchanges

At this time, Run Culture is unable to offer exchanges for any products.