Returns & exchanges
30 days on running gear
- Freereplacement if a print arrives damaged
- 2 to 7business days for your refund once it’s back
- Anycarrier works to send it back
Start a return or just ask
Sign in with the email from your order to start a return or exchange in a couple of minutes.
How a return works
Start it online
Sign in to your account with the email from your order (no password needed), pick the items, and tell us what isn’t right.
Get approved
Returns started in your account are reviewed by someone on our team, and you get an email with next steps, usually within 48 hours.
Pack it up
Items unworn and unwashed, with the tags and original packaging. Put the return slip inside, or a note with your order number.
Send it back
Mail it with any carrier to Run Culture, 1710 Golf Rd, Eau Claire, WI 54701, and keep the tracking number. You cover return shipping on refunds.
Refund or exchange
We check it in and email you. Refunds land on your original payment method in 2 to 7 business days. Exchanges ship right away.
What can come back
Running gear
Half tights, split shorts, shirts, and singlets.
- Return or exchange within 30 days of delivery.
- Unworn and unwashed, with the original tags and packaging. Missing tags or packaging can mean a small restocking fee.
- Refunds go back to your original payment method 2 to 7 business days after your return arrives.
- Exchanges ship as soon as your return arrives.
- You pay return shipping on refunds, and original shipping isn’t refunded.
Posters, graphic tees, and hoodies
Printed to order, just for you.
- Arrived damaged, misprinted, or wrong, or lost in the mail? We replace it free.
- Send photos of the problem, the packaging, and the shipping label through our contact page, within 30 days of delivery.
- Keep or toss the original. There’s nothing to send back.
- They can’t be returned for size or a change of mind, so check the size chart first.
- Stickers are final sale.
Questions
Can’t find your answer? Contact us and someone on our team will get back to you within 48 hours.
How long does a refund take?
2 to 7 business days after your return arrives, back to the payment method you used.
Can I exchange for a different size?
Yes. Choose exchange and tell us the size you want. Your new size isn’t held until your return arrives, and if it sells out in the meantime, you get store credit instead.
Who pays for return shipping?
You do on refunds, and original shipping isn’t refunded. International customers pay return shipping, and customs or duties can’t be refunded.
What if the tags or packaging are missing?
Missing tags or packaging can mean a small restocking fee, so keep them until you’re sure.
What if my order arrives damaged or wrong?
For posters, graphic tees, and hoodies, contact us and send photos of the problem, the packaging, and the shipping label. We replace it free and you keep the original. For running gear, start an exchange and tell us what happened.
Do I need an account?
No sign-up or password. Your account is made with your order: sign in with the email you used at checkout.
Where do I send my return?
Run Culture, 1710 Golf Rd, Eau Claire, WI 54701, USA. It’s on your return slip too.
Can I return a poster or graphic tee I don’t like?
They’re printed to order, so they can’t be returned for size or a change of mind. If one arrives damaged, misprinted, or wrong, we replace it free. Check the size chart before you order.
Need more help?
Confused about something, or can’t find your answer? Contact us and we’ll try to get back to you within 48 hours.
